May 15

What Makes a Great SAP Custom Development Partner?

SAP Development Reality versus Reputation

Have you ever met someone whose reputation precedes them?  You’ve heard great things about his/her ability to get things done, the technical expertise and all kinds of accolades.  Then you meet.  And disappointment sets in.  The disconnection between reality and reputation smacks you in the face.

This (alleged) rock star cannot articulate what he does in a language you understand; he can’t give you a good sense of where he has done similar work before.  Where’s the magic?  I’m often amazed at how often technical gurus seem to have a skill deficiency when dealing with regular folks.  But why do I care, they’re a bunch of technical folks with specialized skills who do what the specification says – right?  Not so much.

SAP Development Core Competency

For me this situation touches on a core competence found in a great SAP development partner: the ability to communicate, question, understand and explain in non-technical language is critical.  As an SAP end user, business representative or business analyst (or, true confessions, sometimes as a project manager) you don’t care about how efficient the code is, which select statements are best, the funky table joins, the use of internal tables, memory parameters, and so on.  This is like explaining relativity to your dog – he’s hoping something good is going to happen when you stop talking.

Great developers have great coding skills; they understand technology and relish the tough assignments.  Don’t get me wrong: I love these folks and what they can do.  But the ones I want to work with know I don’t care that much about their esoteric universe and their alphabet soup.  Instead they know we need to use a common language to work together: the language of business and business goals.

My Checklist for a Great Custom Development Partner

The things I value most in a great SAP custom development partner are communication and collaboration, this means:

  • developers who understand business goals, business process and business data
  • comfort using business language
  • understanding of SAP business processes
  • SAP technical and integration expertise

DataXstream developers know quality output comes not just as a result of a well written functional or technical specification: it comes from common language and collaboration.

Now, let’s talk.

 

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