A well-designed and stable SAP basis architecture enables your business to succeed with SAP. DataXstream Basis consultants and architects have been successfully building and maintaining customer’s SAP systems for over a decade. Our team’s experience across most major server, storage, and virtualization platforms allows us to quickly understand your environment and immediately have a positive impact. Our years of installing, upgrading, and maintaining SAP applications gives us the experience needed to rapidly adapt to and leverage new SAP and platform technologies.
DataXstream’s Basis Support Strategy
At DataXstream we like to keep it simple. Our Basis Consultants do everything you need to keep the SAP engine running smoothly. This includes:
- “Tier 1” support services: The most straightforward and commoditized services, this includes monitoring the system and insuring that all programs are running. If something gets stuck in a processing queue, it’s up to the consultant to clear the blockage. A “Tier 1″ Basis consultant (often associated with offshore resources) can perform backups, assign roles or passwords for new employees, and assist in patching a problem.
- “Tier 2” support services: When a problem occurs, its one thing to fix the symptom (i.e. unblock the queue), however, it requires additional expertise to reconcile why it went wrong and fix the real cause. In other words, “Tier 1” administrators turn to “Tier 2” consultants to perform root cause analysis. Tier 2 experts understand what each part of the system does and how these parts interconnect. They can both trace a problem in one part to the cause in another, and they tune each part to make your system run smoother.
- “Tier 3” support services: Whether fixing a problem or improving the system, when it’s time to dig into the underlying ABAP code that drives SAP, this requires Tier 3 services. While not necessarily programmers themselves, these experts have dealt with enough code to know what should happen and then identify and fix what is happening. As a result of their prowess, these consultants affect technical upgrades, assist in new installations, and are the ultimate problem solvers in the case of disaster recovery.
- NetWeaver services: With the introduction of NetWeaver as the platform that standardizes interoperability between SAP solution stacks, the Basis administrator becomes responsible for administering more functionality than just ECC. Including CRM, PLM, APO, SRM, BW, and Solution Manager, each solution stack includes a set of unique parameters. NetWeaver consultants understand these differences and extend their support capacity to these other applications.
