Location: US-Multiple Locations
Essential Duties and Responsibilities:
- Responsible for the installation, technical administration, tuning, and monitoring of SAP ERP (& related) software including R/3 4.7, ECC 5.0 & 6.0, BW, XI 3.0/PI 7.0 & Solution Manager. Also Oracle and Microsoft SQL Server implementations on Windows platform
- Expertise in providing primary support for SAP R/3 related systems
- Apply support packages, and add-ons
- Provide 24×7 hour support for mission critical system software, possible on call schedule
- Effectively communicate and interact with technical personnel in solving complex business and technical problems
- Ability to complete tasks within critical timelines and work well in a high-energy environment
- Prepare status reports and attend status meetings
- Research and provide directions for SAP software corrections including SAP OSS notes and SAP support packages
- Manage the SAP router configuration for SAP support
- Design and document security administration policies and procedures (SOP) for the production environment and train the Helpdesk to perform basic operations tasks on SAP
- Creation of client landscapes and client copies
- Create and maintain RFC connections
