It’s SAP upgrade time! Do you know where your customizations are? Part 1.
On several occasions, I have been engaged on projects with statements of work containing some or all of:
HELP! We need to upgrade our SAP system, and we do not know what has been customized, and our original implementation partner has been gone for over several years, our several enhancement partners are also long gone, best-practice controls were never implemented, we have no documentation, and we need all of our customizations, whatever they are and wherever they are, to behave correctly in the upgrade system.” (And I’m sure that you can add to this list!!!).
At the time of initiating the engagement with a client, how this happens and why this happens is not important. What is important is that there can be an assessment of the risks, an evaluation of the costs, and an understanding that it may be possible to significantly determine the extent of the customizations, even without documentation. The customization discovery process, then, becomes a matter of knowing how and where to look.





