When companies implement SAP, Solution Manager (Solman) is also included in the installation. Companies need to make a conscious decision of what they plan to use from Solman. One of the features in Solman is the Service Desk ticketing system.
SAP service desk is usually getting introduced in an environment in where an existing Third-party Service Desk is already in use. Because of this, companies need to make a decision on how they will integrate SAP Service Desk with their existing Third-party Service Desk.
In this blog, I will describe Service Desk integration scenarios and DataXstream’s involvement in the Service Desk integration space.
