Cross-Channel Order Management Solution

DATAXSTREAM DEVELOPS FUTURE PROOF SOLUTIONS ON EMERGING TECHNOLOGIES FOR SAP USERS IN SALES AND DISTRIBUTION

DataXstream leverages its extensive experience with ERP software to create intuitive time-saving solutions, allowing your sales teams to respond quickly and deliver a more seamless customer experience.

OUR SOLUTIONS

DataXstream’s OMS+ and IA products simplify complex order management and provide traditional POS functionality as well as advanced order management capabilities.

Cross-Channel Order Management

Cross-Channel Order Management

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OMS+ is a cross-channel order management solution that automates the sales order process, increasing accuracy and reducing order processing time. Support sales processes across multiple channels on any device with OMS+. With OMS+, customer service representatives can process sales transactions faster and with fewer errors, reducing customer service costs and increases profitability. Ultimately, with OMS+, team members can focus on what matters most: the customer.

  • Automate sales with a 50% reduction in manual tasks
  • 96% reduction in training time for new employees, from an average of two months to just a week

  • Transact in real time with the most accurate customer and material availability information, resulting in a 50-90% reduction in order operations and rework support cost
Intelligent Automation Add-on

Intelligent Automation Add-on

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Working in conjunction with the OMS+ platform, DataXstream’s “ia” bundle offers additional automation and machine learning capabilities to eliminate tedious manual processes associated with searching material data and quote/order creation. The Intelligent Automation “ia” bundle,  increases capability and functionality by leveraging SAP data to streamline high touch, high volume order processing within the sales cycle.

  • Reduce mismatch between customer query and SAP data from 60-70% down to 5-10%
  • Increase order processing efficiency by 98%, using machine learning
  • Reduce material retrieval time from 5 minutes for an experienced CSR in SAP GUI to 5 seconds using OMS+ia, regardless of experience level.
  • Return quotes and bids 90 times faster

FROM OUR CUSTOMERS

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