DataXstream’s OMS+ and IA products simplify complex order management and provide traditional POS functionality as well as advanced order management capabilities.

OMS+ is a cross-channel order management solution that automates the sales order process, increasing accuracy and reducing order processing time. Support sales processes across multiple channels on any device with OMS+. With OMS+, customer service representatives can process sales transactions faster and with fewer errors, reducing customer service costs and increases profitability. Ultimately, with OMS+, team members can focus on what matters most: the customer.

• Automate sales with a 50% reduction in manual tasks

• 96% reduction in training time for new employees, from an average of two months to just a week

• Transact in real time with the most accurate customer and material availability information, resulting in a 50-90% reduction in order operations and rework support cost

Working in conjunction with the OMS+ platform, DataXstream’s “ia” bundle offers additional automation and machine learning capabilities to eliminate tedious manual processes associated with searching material data and quote/order creation. The Intelligent Automation “ia” bundle,  increases capability and functionality by leveraging SAP data to streamline high touch, high volume order processing within the sales cycle.

• Reduce mismatch between customer query and SAP data from 60-70% down to 5-10%
• Increase order processing efficiency by 98%, using machine learning
• Reduce material retrieval time from 5 minutes for an experienced CSR in SAP GUI to 5 seconds using OMS+ia, regardless of experience level.
• Return quotes and bids 90 times faster