Xilin Cheng and Kathleen Taggart from DataXstream discuss building Intelligent Automation (IA) and the advantages of using SAP Data Intelligence for MLOps. The team goes over the problem wholesale distributor’s face with trying to fulfill large quotes and orders accurately and efficiently. Traditionally, this required Customer Service Representatives (CSRs) who understood SAP GUI and had years of industry experience spending hours inputing data. With Intelligent Automation, optical character recognition (OCR) is used to read text into the machine learning models built by Xilin. He discusses the natural language processing (NLP) techniques used in addition to the advantages of developing machine learning pipelines in SAP Data Intelligence. Kathleen and Xilin then wrap up with the future of Intelligent Automation and the potential of using machine learning to win more deals and improve customer buying experience.