For many of us in the United States we are close to our one-year Anniversary of “change.” For me, March 13th is the marker, that is the day my... read more →
The Stockdale Paradox and Good Order Management, Huh? You may be wondering how these two things go together. Let me explain. With all that’s going on in our world, and... read more →
How vital is Data? Data has proven to be the core of SAP. How users interact with this data is what determines efficiencies or lack of. As users of SAP... read more →
Everyone, and I mean everyone, in business today has climbed aboard the great customer experience train. B2C and even B2B businesses have made providing a great customer experience a key... read more →
Order Management Systems, or OMS for short, can provide huge return for companies looking to solve specific problems. Every organization out there has a way to collect payments and provide... read more →
Digital Transformation, everybody is talking about it. What is it? Digital Transformation is the process of using digital technologies to create new business processes, culture, and customer experiences to meet... read more →
Business, like basketball, is all about the journey With high school championships and the NCAA tournament having ended, plus the NBA playoffs underway, I can’t help but reflect on the... read more →
You are not unique. But, you are unique like everyone else If I had a dollar for every client meeting I attended where the client expressed, even insisted, how “unique”... read more →
Intelligent Enterprise. It is the buzz phrase being echoed around the SAP ecosphere this year and like many of the other phrases that have emerged from previous SAPPHIRENOW conferences, it... read more →
The first thing that caught my attention when I walked into SAP’s Customer Experience Innovation Forum wasn’t the insanely complex booths lining the walls, or even the small robot rolling... read more →
