DataXstream Customer Success Story Series
Large Pavement Product Manufacturer adopts OMS+, achieving immediate ROI
Hosted by: Jayelyn Ramey, Marketing Associate, DataXstream
Featuring: Steve Park, VP in Delivery, DataXstream
Lack Of Real Time Data= Real Time Problems
A large pavement product manufacturer faced challenges when third party software interfaces became unreliable. This third-party infrastructure struggled to communicate with SAP and left the manufacturer to deal with errors in calculating sales tax, synchronizing customer data in a timely manner, and onboarding new customers. One of the greatest challenges the manufacturing company faced was not having access to real time data regarding product and material availability. The company struggled to maintain an accurate inventory database due to its customer facing and manufacturing systems being on two separate, noncommunicating platforms. The extra costs, time, and operational strain led the company to seek a system that could be their integrated POS (Point of Sale), supply real time data and supply chain visibility, and unify their operations with a simple point of truth solution.
Complex Questions Often Can Be Met With Simple Solutions
What drove the large placement product manufacturer to choose OMS+ was the simplicity of the platform and the delivery of complete business processes in an efficient manner. In other words, DataXstream’s OMS+ successfully delivered powerful functionality while remaining intuitive and simple for any user to use. The simplicity of use can be an often-overlooked factor of success. The fact is, with an easier to train and easy to use interface, employees are not only are more productive, but also happier. Happier employees along with the efficiency of OMS+ together made for an overall better customer centric experience.
More Does Not Always mean Better
Many companies grow to understand that their existing legacy system limit functionality. On the path to find solutions to their growing issues, they begin to adopt solutions to fix one problem at a time further creating complications requiring addition interfaces to manage these various platforms. Rather than continue to chase the chaotic more= better dream that so many companies fall victim too, the manufacturing company adopted OMS+ to eliminate the need for multiple interfaces. OMS+ is the only order management product on the market that directly overlays your existing SAP ECC or S/4 system. Because OMS+ was specifically designed to leverage a current SAP ERP infrastructure, the solution allowed the company to maximize the value of their SAP investments while avoiding the tedious integration process.
Overall, OMS+ simplified the system interaction for the end user all in an easy-to-use interface. The benefits were immediately observed and supported by advanced delivery functions that allow for partial payments, partial deliveries, split deliveries, split lines, and direct to customer deliveries, all from a simple and intuitive user interface. The company was able to implement OMS+ in just a couple of days and by the end of the week began transacting within the user-friendly system. Since the implementation of OMS+, the pavement product manufacturer has now centralized their internal SAP support and replaced nineteen interfaces! Moving to a common SAP footprint has allowed the opportunity to leverage an enhanced support structure, attain real-time visibility across entire supply chain, maximize advanced task management and action-based targeted commutation, leading to an overall increase in process efficiency.