In today’s fast-paced, competitive environment, we know that time is of the essence when it comes to meeting customer expectations. That’s why we have developed our OMS+ Portal, a user-assisted service feature that empowers your customers to take control of order-related tasks. Designed with the same user-friendly, seamless experience as our award-winning OMS+ platform, the OMS+ Portal reduces your reliance on customer service teams and allows your company to operate more efficiently and productively. Contact us to learn more about how OMS+ Portal can transform your customer service operations and enhance your bottom line.
Initiate new orders effortlessly directly in the portal. Enjoy all of the robust order management capabilities OMS+ provides directly within this secure portal such as:
- Select items for purchase
- Adjust quantities
- Change purchase order numbers
- Add/change shipping methods
- Change payment methods
Visibility to Key Customer Information
Access order histories with ease and enjoy a complete view of past transactions, most requested items, recent orders and more. Allow customers to access vital information such as contact details and preferences. This allows them to personalize their experience and streamline communication.
Check Delivery Dates and Status
Allow customers to see the real-time status of their shipments, easing the call volume load on your customer service team. The portal will let them know when to expect their goods and shipments, giving them the information needed for optimal planning and inventory management.
File Upload Capabilities
Allow customers to submit additional documentation or files related to their orders. Our file upload feature allows you to attach and transmit important documents securely via DocuSign.