Introducing DataXstream’s OMS+IA, tailored specifically for streamlining order entry transactions in counter, mobile, and customer service-driven scenarios.
What is OMS+IA?
OMS+IA enhances the sales order process with three key features:
- Document Automation
- User-Friendly Search
- Material Matching
Leveraging our extensive experience with SAP ERP, our IA (Intelligent Automation) technology utilizes SAP’s Business Technology Platform (BTP) and Machine Learning technologies to enhance how you sell. Harnessing AI technologies such as Optical Character Recognition (OCR), Robotic Process Automation (RPA) and Machine Learning (ML), OMS+IA is where intelligent automation merges with AI to revolutionize order management.
For distributors, material lookups can present a challenge when trying to put together a quote for a customer. At times, an order can be hundreds of lines long with wording that is not always an exact match with what is in a distributor’s system. Consequently, a customer service representative will have to painstakingly enter each item manually, leaving room for error. Machine learning offers possible matches to choose from and gains more knowledge into a distributor’s catalog as it is used. As a result, material search is no longer a time-consuming activity for a customer sales representative (CSR). All this can help return a quote faster, giving distributors a higher chance of winning a customer bid.
Utilizing advanced Optical Character Recognition (OCR) technology, document Automation allows you to convert scanned or image-based PDFs into editable text. With the ability to extract text and data from structured PDFs, OMS+ IA recognizes and parses relevant information in a standardized format, ensuring accuracy and consistency.
User-Friendly Automatic Search
Results are presented automatically and streamline the process of finding desired information by eliminating the need for users to manually enter A search queries.
Material Search Comparisons
The IA search identifies any existing materials in SAP that closely match the attributes of any logged data. It considers factors like material number, description, specifications, and relevant details. IA ensures data accuracy by validating the extracted information and comparing it with the existing material records in SAP.
Customer Search Tables
Allow Sales Representatives to quickly find and access relevant information about specific customers with automatic search. Users can start to type a customer’s name, ID, or any relevant keyword to dynamically filter and display matching customer records in real-time.
Material Search Table
Retrieve and display up-to-date information, such as material numbers, descriptions, and pricing. For efficient order management, the table may offer an option to create another order directly from the selected material, streamlining the procurement process.
OMS+IA Value Drivers
Take your customer buying experience to new levels with OMS+IA
- Increase productivity
- Reduce time and resources
- Improve accuracy
Effectively manage customer information, access order history, and streamline the order creation process with OMS+IA, essential for businesses that deal with customer-centric operations.