As Retailers plan for the year ahead, they are constantly looking for ways to streamline operations more effectively. A growing focus is on investing in an Order Management System (OMS) to better align inventory, sales, and customer service. According to a survey conducted by Total Retail, 90% of retailers plan to adopt an OMS within the next 12 months. For vertically integrated businesses, where efficient coordination across multiple functions is critical, the time required for employee training is a key factor in choosing the right solution.

Employee training time can affect productivity, cost, and customer service. A fast-training time allows for:

• Faster Productivity: Employees adapt to the new system quicker and can focus on other activities like improving customer interactions.

• Reduced Onboarding Costs: This is valuable for businesses with seasonal employees or high turnover.

• Improved Results: With more time to focus on other activities, metrics like conversion rates, follow-ups and revenue can see an increase, generating more money for a business.

DataXstream’s OMS+ is designed to simplify training and maximize operations. Customers have consistently experienced reductions in training times, with improvements ranging from 30% to 90%. One of our customers, The Tile Shop, a vertically integrated retailer managing both manufacturing and sales, saw these training efficiencies translate into benefits like:

• Increased Customer Follow-Ups: Follow-ups doubled, leading to stronger customer engagement.

• Higher Conversion Rates: A 1-2% increase in conversions, boosting overall sales.

• Revenue Growth: The operational efficiencies contributed to an additional $4-$8 million in revenue

OMS+ is embedded into SAP, providing live, real-time data that allows vertically integrated retailers to manage their sales order processes and customer interactions effectively. The reduced training requirements free up employees to focus on delivering more value so businesses can achieve their goals.