In preparation for the next fiscal year, retailers are actively planning and budgeting ways to improve their operations. A major trend among these companies is investing in an order management system (OMS). According to a survey conducted by Total Retail, 90% of retailers plan to adopt an OMS within the next 12 months, which will be especially crucial for organizations that have retail and wholesale distribution, along with manufacturing components. While cost is a key consideration in this decision, vendor support ranks as the second most important factor for retailers when selecting an OMS.

Vendor support is essential for an effective order management system as it provides retailers with the guidance and resources needed to get the most out of their solution. With complex supply chains and diverse business models, these companies need a partner who can ensure their OMS seamlessly links inventory, sales, and customer service. Effective vendor support helps companies navigate issues in these areas with:

• Smooth Implementation: Solutions need experienced users to manage the deployment across multiple stores and locations

• Quick Issue Resolution: Whether it’s a supply chain disruption or a technical glitch, timely support ensures minimal downtime.

• Adaptability to Evolving Needs: Businesses grow and adapt, and their systems must do the same. Vendor support ensures the system aligns with evolving goals and processes

DataXstream’s OMS+ is uniquely designed to meet the needs of vertically integrated retailers by seamlessly embedding into SAP and providing real-time data. Take Pacific Coast Supply as an example, a retailer and distributor who implemented OMS+ across 45 locations in a matter of months. By leveraging OMS+, they reduced employee training time from months to days, enabling them to scale their operations more efficiently. They view DataXsrream as one of their top strategic partners, in addition, DataXstream was able to address challenges outside the SAP ecosystem by using our depth in technology and expertise.

OMS+: Why it’s the Best Choice

• Real-time Data for Product Availability and Pricing: OMS+ offers real-time data on product availability and pricing, making sure customers always receive accurate information during the quoting process. This eliminates the risk of quoting products that are out of stock.

• Fast Training Times: Employees can learn OMS+ quickly. Customers have seen up to a 90% reduction in training time.

• Seamless Implementation: OMS+ is embedded directly into SAP, integrating effortlessly with existing systems.

OMS+ is not just a tool, it’s a partnership that empowers businesses to thrive in today’s competitive landscape.