About our Guest: Dick Koch
Delivery Program Manager at DataXstream – been with the company for 15 years. He started as a developer/EDI analyst for an international freight forwarder and then took a job with Anderson Consulting working on Texas Instruments’ SAP implementation. He also worked on projects with Dupont and Microsoft at Anderson Consulting before coming to DataXstream.
About our Host: Kathleen Taggert
Software Development at DataXstream – builds models in SAP Data Intelligence, conducts data processing, performs data analytics, Knowledge Base technical writer and editor. Interested in cybersecurity, quantum technology, and triathlon.
Retail businesses are continuing to invest in offerings that allow for a mix of online offerings as well as in-person interactions. As consumers and businesses continue to push online channels, there are many that still want the in-person experience. Finding a way to seamlessly interact with customers across multiple channels is paramount for retailers moving forward.
A leading specialty retailer found themselves in this position. They were experiencing rapid growth in their industry and were wrestling with maintaining a seamless cross-channel order management approach to their business. One of their biggest pain points was having disparate systems for e-Commerce order management and Point of Sales (POS) that created inventory issues, which negatively impacted their customers’ experience with their brand.
DataXstream was brought in by one of its reseller partners to help. The specialty retailer’s current system – a legacy system that integrated with SAP – was not getting real-time upgrades of inventory. When customers went online to order their cannabis products, the e-Commerce site showed available inventory. However, their system was not integrated into their sales counter solution so when that same customer went into the store to pick up their order, the POS had already sold the available inventory causing customer dissatisfaction and lost sales potential.
- OMS+ – End-to-end visibility across the entire workflow
- Scalability and performance testing
- Omnichannel Promotion Pricing Service (OPPS)