OMS+ Differentiators for Retailers

By leveraging OMS+ retailers can offer a seamless customer experience regardless of sales channel, with real time transactions.

Enable successful selling for high volume, omnichannel and high touch retail scenarios

OMS+ is a point of sale (POS) and order management platform that delivers streamlined, intelligent sales execution across all channels from first click through final delivery.

Retailers operate across B2B and B2C models, each with very different demands. OMS+ unifies both in a single SAP-native platform, delivering real-time visibility, consistent execution, and end-to-end continuity across the product journey.

Built for B2B2C Retail

Native to SAP – no sync jobs, data movement, or duplication
One consistent experience across all selling channels
Supports complex B2B workflows and fast moving B2C demands
Accelerate transformation to SAP S/4 HANA Public Cloud and SAP S/4 HANA Private Cloud with a clean core
Extensible via SAP BTP and secure, whitelisted APIs

Recent Customer Stories

Learn more about recent retail customers and their success stories

Manufacturing → Distribution Centers (Inbound Supply)

Real-time SAP integration ensures accurate UOM, pricing, classification, and ATP
Supports purchase orders, transfers, inbound shipments, and back-to-back orders
Digital tracking of stock availability across warehouse, store, and vendor networks

Distribution → Store/ Franchise/ Field Sales (B2B & B2B2C Sales Channels)

Unified order and quote capture across desktop, mobile, call center, counter
Real-time pricing and margin adjustments
Support for rebates, B2B-specific agreements, and multi-line complex orders
Intelligent product search and substitution to speed order creation

Store → Consumer (B2C & Omnichannel Execution)

Store associate selling with real-time SAP data
Buy-online-pickup-anywhere (BOPIS/BOPAC) with consistent availability
Store-based order creation for special orders, delivery scheduling, split shipments
Returns, exchanges, and adjustments tied directly to SAP backend

Last Mile → Customer Satisfaction

Delivery and shipment management with map integration
Proof of delivery, split deliveries, scheduled drops
Service and rental orders managed in the same unified engine
Analytics via SAP Analytics Cloud for customer 360°

Other Resources

Fixing the Foundation: Why Modern Retail Needs Real-time Order Management

Rising to the Occasion:
How King Arthur Unified Order Management with DataXstream OMS+

Strategies to Bridge the Customer Experience Gap Featuring The Tile Shop